RenewForest is looking for a reliable and tech savvy Computer Support Specialist to provide day to day technical assistance to users. This is a _remote_ role for someone who is comfortable troubleshooting common computer and software problems, communicating clearly with users, and keeping support requests organized.
You don't need to be a senior engineer. We're looking for someone dependable, patient, responsive, and comfortable working independently from a computer.
• Respond to technical support requests through chat, email, and support tickets
• Troubleshoot Windows, software, browser, login, and connectivity issues
• Help users with password resets and account access problems
• Assist with software installation, configuration, and updates
• Troubleshoot basic VPN, network, printer, and _remote_ access issues
• Document problems, solutions, and support activity
• Escalate complex technical issues when necessary
• Follow up with users to make sure their issues are resolved
• Maintain clear and professional communication with users and team members
• Previous experience in IT support, help desk, technical support, or a similar role
• Good understanding of Windows and common desktop applications
• Comfortable troubleshooting software and basic networking issues
• Strong written and spoken English
• Reliable internet connection and personal computer
• Good communication and problem solving skills
• Ability to work independently in a _remote_ environment
• Reliable and responsive during agreed working hours
• Experience with Microsoft 365
• Active Directory or user account management experience
• Experience with Jira, ServiceNow, Zendesk, or similar ticketing systems
• Familiarity with VPNs and _remote_ desktop tools
• Basic knowledge of networking and cybersecurity
Please briefly include:
1. Your previous IT or technical support experience
2. Your current location and time zone
3. Your availability per week
4. Your expected hourly rate
5. The operating systems and support tools you've worked with
We're looking for someone interested in reliable, ongoing _remote_ work and who enjoys helping people solve technical problems.
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