5+ years of UX design experience with a strong strategy and research orientation, and a portfolio demonstrating that range. A portfolio is required for consideration.
Demonstrated ability to develop UX strategy for complex, multi-step, multi-system experiences.
A genuine research background - comfortable partnering on a research plan and turning findings into design decisions.
Proven skill creating user journey maps, user flows, and process maps for sophisticated problems.
Ability to execute wireframes and design artifacts independently, with minimal supervision.
Fluency with AI tools for accelerating research synthesis, artifact creation, and design iteration.
Expert-level proficiency in Figma (and comfort with mapping/diagramming tools such as FigJam, Miro, or similar).
Strong communication and stakeholder-management skills, and the ability to work self-directed at a full-time pace in a remote setting.
Experience designing care pathway and/or EMR / electronic medical record user experiences; experience with specific platforms such as AthenaHealth is helpful but not required.
Experience in healthcare, mental/behavioral health, telehealth, or other regulated domains.
Experience designing scheduling, booking, matching, or intake/onboarding flows.
Familiarity with service design and mapping experiences that span multiple products or systems.
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